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Frequently Asked Questions
How to install and use the machine?
We provide English teaching manuals and step-by-step videos covering disassembly, assembly, and operation for all our customers.
What if I don't have export experience?
We work with reliable forwarder agents who can ship items to you by sea, air, or express directly to your doorstep. We will help you choose the most suitable service.
Do you provide free shipping to sea ports?
Yes, we provide free shipping to your nearest convenient sea port. If you have an agent in China, we can also ship to them free of charge.
What kind of technical support do you offer?
We provide lifetime online support via messaging and email. We offer video calls for troubleshooting, and engineers can be dispatched overseas if necessary.
Can the machine be customized?
Absolutely. Brand names, machine colors, and unique design patterns are all available for customization to meet your specific needs.
How can I ensure a secure transaction?
Our company has a long history of integrity since 1994. We support secure platform transactions and welcome both new and existing customers to negotiate with us directly.