📞 Professional Service
We provide machine usage and installation videos, instruction manuals, and 24-hour online service support. On-site installation and training services are available if required.
❓ Frequently Asked Questions
1. How is the machine installed?
We provide comprehensive installation videos and manuals. Our team offers 24-hour online technical support and can provide on-site training if needed.
2. What about the packaging for transportation?
The machine is protected with bubble film and secured in a sturdy wooden case with iron nails to ensure safety during export and shipping.
3. What kind of maintenance is required?
The printer includes a full warranty (excluding the printhead). We provide lifetime technical consulting and support. Use of our recommended inks helps maintain printhead longevity.
4. What is the typical delivery time?
Delivery is generally arranged within 3 to 7 working days after the deposit is received, depending on stock and configuration requirements.
5. What fabrics are suitable for this DTG printer?
This printer is ideal for natural fabrics including cotton, linen, wool, and high-percentage cotton blends.
6. What is the maximum production capacity?
The DTG-380 can print approximately 30 pieces per hour, achieving a daily production capacity of around 240 pieces per 8-hour shift.