What payment options are available?
We provide a selection of convenient payment methods tailored to your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram.
When will I receive my order?
Upon receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Shipping by air typically spans 3 to 5 days, while sea freight varies from 7 to 40 days depending on the destination.
How is the shipment secured during transit?
Your order will be shipped either by sea or through reputable international express services like DHL, FedEx, TNT, or UPS. For added peace of mind, we secure insurance to safeguard your shipment throughout its journey.
What support is provided for machine installation?
We offer multiple avenues for support: skilled English-speaking engineers for on-site installation, complimentary training at our factory, detailed manuals, instructional videos, and continuous online technical support.
What is the warranty policy?
Our products come with a robust 1-year warranty. Should any electronic components fail within this period, we supply replacement parts at no cost. Post-warranty, we continue to offer free technical support, with replacement parts available at a charge.
How can I track my shipment?
Once your items are shipped, we will promptly provide you with the Bill of Lading or a tracking number. You can effortlessly monitor your shipment's journey in real-time using your phone or computer.
DD-Tech Print
