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Shipment Booking: Full services for warehouse entry and container loading within agreed timelines.
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Special Freight: Alternative handling for specific materials like ink to ensure delivery.
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Print Head Safety: Recommended express courier (DHL) for print heads during sea shipments to avoid transit risks.
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Customs Support: Coordination for special regional documentation to prevent port delays.
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Warranty: One full year warranty (excluding consumables like ink systems and print heads).
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Insurance: Assistance with claims for machines damaged during arrival.
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Exchange Policy: 5-day exchange window for machines of equal value or model upgrades.
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Expert Support: Dedicated personnel available for technical guidance and at-home service.