Common Questions
How long has your company been in the digital printing business?
We have launched online business for selling sublimation printers and related equipment for almost 10 years, establishing a customer base in over 168 countries and regions.
What is the typical delivery time for an order?
If goods are in stock, shipping is arranged immediately upon full payment. If not, it typically takes about 7 workdays after receiving the deposit. We use reliable carriers like DHL, FedEx, TNT, and UPS for international delivery.
Can I send samples to you for print testing?
Yes, we sincerely welcome you to send samples for testing. We will provide high-quality sample results and print videos to ensure the machine meets your requirements.
What kind of warranty do you provide for the machines?
We offer a 12-month warranty for our machines. During this period, we provide free replacement parts (such as circuit boards) for any non-accidental breakage.
What after-sales services are included?
We provide a one-year warranty, lifelong after-sales service, instant online technical support, and professional one-on-one technical training. Engineers can also be sent overseas for installation.
What payment terms do you accept?
We accept various payment methods including T/T transfer, Western Union, and Money Gram for your convenience.